In June 2020, the state implemented an innovative and entirely virtual vendor selection process to evaluate these solutions under the direction of the Colorado Digital Service (CDS).
Errors in administrative processes are costly and burdensome for clients but are understudied. Using U.S. Unemployment Insurance data, this study finds that while automation improves accuracy in simpler programs, it can increase errors in more complex ones.
This Urban Institute report highlights how immigrant and mixed-status families continued to avoid safety net programs in 2023 due to lingering fears around the public charge rule.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This course is designed to help public professionals accelerate the process of finding and implementing urgently-needed evidence-based solutions to public problems.
This research study analyzes the structural and budgetary layout of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels. In doing so, it sets out to answer the research question: “How are digital service teams structured and funded?”
The team developed an AI-powered explanation feature that effectively translates complex, multi-program policy calculations into clear and accessible explanations, enabling users to explore "what-if" scenarios and understand key factors influencing benefit amounts and eligibility thresholds.
The second event in the Digital Service Network’s summer event series, Let’s Get Digital, focused on the City of Boston’s transformative journey to streamline its procurement processes.
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
A profile on FormFest speakers Sarah Rodriguez, Emily Lippolis, and Verenice Ramirez, featuring stories about their motivations for working on public sector form innovation.
