This publication summarizes a body of research about how state benefits administering agencies build and maintain integrated eligibility and enrollment (IEE) systems. It is an easy to reference guide for state administrators, legislators, advocates, and delivery partners.
This resource provides state agencies and their implementation partners with context on how and why to conduct a Digital Identity Risk Management (DIRM) process, as well as a new spreadsheet-based tool to guide agency teams through the process.
A presentation outlining Colorado’s implementation of mobile driver’s licenses (mDLs), explaining the technology standards, privacy protections, adoption landscape, and verification tools for businesses and agencies.
This paper evaluates the technical vendor landscape as states prepare to implement Medicaid work requirements mandated by the H.R. 1 reconciliation law.
This report evaluates the effectiveness and implementation of a generative AI-powered assistive chatbot designed to help caseworkers navigate complex public benefit programs like Medicaid and SNAP.
An event recap from one of FormFest 2025’s breakout sessions featuring speakers from Code for America and Arizona’s Department of Economic Security (DES).
