This video documents the Digital Benefits Network's Digital Identity Community of Practice launch, covering mission review, 2025 goals, California authentication innovations, and peer networking for equitable and effective digital identity in public benefits.
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
City of Philadelphia Office of Civic Engagement and Volunteer Service
APHSA's President and CEO reflects on lessons and opportunities the COVID-19 pandemic highlighted and constructs a national narrative around the moment.
American Public Human Services Association (APHSA)
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.
This report shines a light on all the efforts that keep Open Data running, raises awareness about the latest information available from the City, and provides a glimpse into the upcoming changes and additions to our platform.
This study emphasizes the need for better tracking of gig economy data and qualitative insights, as interviews from the American Voices Project reveal how broader economic trends impacted individual lives and filled gaps during the pandemic.
This primer is written for a non-technical audience to increase understanding of the terminology, applications, and difficulties of evaluating facial recognition technologies.
At the April 2024 in-person Chief Digital Service Officer (CDSO) convening, the DSN hosted a conversation about building teams that last and focused on three key steps – hiring, retaining talent, and upskilling.
The team aimed to automate applying rules efficiently by creating computable policies, recognizing the need for AI tools to convert legacy policy content into automated business rules using Decision Model Notation (DMN) for effective processing and monitoring.
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
