This memorandum provides guidance to help agencies advance digital accessibility by maintaining an accessible Federal technology environment, promoting accessible digital experiences, and continuing the implementation of accessibility standards.
This playbook shares best practices and innovations related to data and analytical approaches for improving grant outcomes. Equitable data practices improve the effectiveness and efficiency of federal program dollars through better resource allocation and more informed decision-making.
This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This resource helps tech professionals navigate how their skills and roles align with government job types and titles, providing a starting point for exploring positions within the structured civil service system.
Issued on February 2, 2023, this Executive Order provides guidance to combat discrimination and advance equal opportunity, including by redressing unfair disparities and removing barriers to government programs and services.
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
This session from FormFest 2024 focused on how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
The article examines the impact of digital interfaces on welfare state administration, focusing on the UK's Universal Credit system and the design elements that shape user interactions and behavior in an "interface first" bureaucracy.
The document outlines revisions to OMB's SPD No. 15, which updates the standards for collecting and presenting federal race and ethnicity data, including the integration of race and ethnicity questions, the addition of a MENA category, and requirements for more detailed data collection.
The "Public Sector AI Playbook" provides public sector officers with practical guidance on adopting and implementing AI technologies to improve government operations, service delivery, and policymaking.
