This report outlines a dozen fintech and civic tech organizations working across fourteen safety net programs to show what’s possible when modern technology is married to a consumer insights perspective.
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
This page describes how the GSA’s 10x team supported digital trust and security across federal services by building shared tools, automating compliance, and exploring privacy-preserving techniques.
This is a searchable tool that compiles and categorizes over 4,700 policy recommendations submitted in response to the U.S. government's 2025 Request for Information on artificial intelligence policy.
This explores how tax credit systems can be redesigned to better meet the needs of families, especially those facing systemic barriers to filing and receiving benefits.
This research used observational research with unemployment insurance (UI) claimants to identify pain points in the application process and inform customer experience improvements.
