Intended Audience: Federal/National Government: Agency
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18F Methods: Validate
Testing (and re-testing) your designs with users will help you build the best possible product. Our Validate Methods cover varied testing scenarios and potential user groups.
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The Data Innovation Toolkit
A practical guide developed to help public sector teams generate, prototype, and implement data-driven solutions for policy and service challenges.
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Innovation Coordinator
This is a job description for the role of Innovation Coordinator from the City of Philadelphia Office of Innovation & Technology.
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Service Designer
This is a job description for the role of Service Designer from the Canadian Digital Service (CDS).
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Iowa Medicaid Enterprise Modernization Effort (MEME) Vendor Engagement Video
As a next step in Iowa's modernization effort, the MEME project released a video describing Iowa's proposed approach and next steps for the purpose of engaging with vendors. The video linked here provides additional information on the project's learnings so far.
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2024 Edition: Account Creation and Identity Proofing in Online Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include SNAP.
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Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
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Artificial Intelligence Specialist
This is a job description for the role of Artificial Intelligence Specialist from the Centers of Excellence.
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Government of Canada (GC) Design System Page Templates
This "Page Templates" section offers pre-built, responsive page layouts that combine various components to ensure consistent, accessible, and user-friendly experiences across Government of Canada digital services.
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Universal Design 101 Recording
Initially created for and shared with staff at the Administration for Children and Families, this webinar provides an introduction to Universal Design, covering plain language, accessibility, user research, and Agile development.
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Low-Code/No-Code Tools: Implementation and Insights from the Field
An overview on how U.S. Digital Response has used low-code/no-code tools internally as well as with our government partners
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The Ad Hoc Research Thinking Field Guide
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.