Intended Audience: County Government: Agency
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Newborn Supply Kits Reduce Maternal Stress and Improve Trust in Government
The report evaluates the 2023 Newborn Supply Kit pilot program, highlighting its effectiveness in reducing maternal stress, alleviating financial burdens, and increasing trust in government services among new parents, especially in low-income communities.
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COBOLing Together UI Benefits: How Delays in Fiscal Stabilizers Affect Aggregate Consumption
States with antiquated COBOL-based unemployment insurance systems experienced significant delays in processing claims during the COVID-19 pandemic.
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Designing Better Public Services
This resource introduces the "Layer Cake" approach, a framework for driving behavior change in government systems and public services by addressing all layers of service delivery, from frontline staff to policymakers, with an emphasis on human-centered design and civic participation.
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Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
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AI-Powered SNAP Modernization: Analysis of Policy Issues Impacting the Use of Artificial Intelligence in SNAP Case Processing
This publication unpacks the rapidly evolving policy landscape surrounding the use of AI in SNAP case processing.
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Rules as Code Frameworks and Tools
There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.
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Keynote Eric Mill – The Future of Strong Authentication, in the US Government and Beyond
This video comes from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead."
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How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
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National Collaborative for Integration of Health and Human Services: Promoting Greater Health and Well-Being
This report outlines the guiding principles, policy priorities, and tools for the National Collaborative for Integration of Health and Human Services, aimed at improving health and well-being outcomes through the integration of health care and human services programs.
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Digital Identity Community of Practice 2025 Q2 Meeting: Client Support Models in Digital Identity
The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
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AI-Powered Rules as Code: Experiments with Public Benefits Policy
This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
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Software Engineering Manager
This is a job description for the role of Software Engineering Manager from the City of Philadelphia.