The New York Experience (NYX)
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
This CX Strategy is part of New York Experience (NYX) efforts with the goal of providing the best government experience for the people. The strategy makes certain to continue to move the State forward by delivering services focused on the lived experiences of those served. As a State, there are five key measures to move the needle on:
- Close enrollment gaps
- Reduce the time tax
- Improve operational efficiency
- Enhance the digital experience
- Increase customer satisfaction of government services
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
