Example Human-Centered Design

City of Syracuse’s MWBE Online Application

The iteration of City of Syracuse's Minority and Women Business Enterprise (MWBE) Certification Application

Organization: City of Syracuse
Published Year: 2023

The City of Syracuse underwent a procurement transformation project. In this work, the Minority and Women Business Enterprise (MWBE) Certification Application was identified as a pain-point in the procurement process. The original application was lengthy, complicated, and paper-based application that was required to become a certified MWBE vendor. The team relaunched the form after close review and redesign. The new application provided paper and web-based options, as well as applicant checklists. In this resource, you can view the original application as well as the new paper and digital-based applications.

This artifact is a part of a collection featured in Procurement Transformation in the City of Syracuse. Explore other artifacts featured in the research: