Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
This example is a part of the DSN 2024 Summer Event Series, Let’s Get Digital. Explore the series to learn more context about this work.
The Chief Customer Experience Officer (CXO) is responsible for setting statewide customer experience strategy, vision, and direction in New York State. The CXO will be charged with setting and executing on Governor Hochul’s customer experience agenda, originally announced in her 2023 State of the State. This position reports directly to the Director of State Operations in the Governor’s Office.
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New York State’s 2023 State of the State
New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
