This folder contains Medicaid work requirement implementation toolkit, including policy guidance, application templates, question libraries, and a digital prototype designed to help states integrate work requirement questions into Medicaid applications.
A policy guidance document outlining practical steps states can take to reduce harm to immigrant communities following major Medicaid eligibility restrictions enacted under federal budget reconciliation legislation.
Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
This blog post discusses strategies that states can implement to make public assistance applications more accessible during the COVID-19 crisis, emphasizing the importance of flexibility in application processes to accommodate increased demand and social distancing measures.
This 8.5x11 service blueprint visually maps how Medicaid work requirements will function once implemented in 2027, detailing each policy step, system interaction, and client experience to help states identify administrative challenges and opportunities for human-centered redesign.
This toolkit provides guidance to help states implement Medicaid Advisory Committees (MACs) and Beneficiary Advisory Councils (BACs) in accordance with new federal requirements designed to strengthen beneficiary input in Medicaid program oversight.
This resource examines the role of Medicaid in West Virginia and documents how the post-pandemic Medicaid “unwinding” process affected residents, highlighting participant experiences and the program’s importance for health and economic stability.
Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
National Association of State Chief Information Officers (NASCIO)
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
The Urban Institute's report outlines actionable approaches for state governments and organizations to enhance the accessibility and retention of public benefit programs, focusing on service delivery, policy reforms, and technological advancements.
