Benefits Program: Medicaid/CHIP
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Digitizing Policy + Rules as Code Using Asset Verification Systems to Streamline Medicaid Determinations
This paper explores the background of the asset verification system requirement, the vendors that administer the systems; and the typical AVS process. It discusses AVSs’ current limitations and highlights best practices for advocates to promote and state agencies to implement to improve the AVS process and streamline eligibility determinations. Finally, it recommends federal action to help AVS states streamline processing.
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Policy Time to Get It Right: State Actions Now Can Preserve Medicaid Coverage When Public Health Emergency Ends
Millions of people could lose health coverage when the COVID-19 public health emergency (PHE) ends, but states can make changes to avoid massive coverage losses.
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Data Streamlining Medicaid Renewals Through the Ex Parte Process
The Centers for Medicare & Medicaid Services (CMS) should provide detailed guidance and oversight to help states improve automatic Medicaid renewals using available data, through the ex parte process.
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Communications States Can Use Text Messaging to Communicate Effectively With Medicaid and SNAP Enrollees
In the vast majority of states where Medicaid, SNAP, and other economic security and health programs are administered at the state level, agencies can and should send text messages to their clients to help eligible people connect to and stay enrolled in these programs.
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Data Harnessing Data and Technology to Construct a Human Services System that Supports Thriving and Equitable Communities
APHSA explains how certain tools and recommendations about when people apply for help, engage in services, and maintain benefits can have a powerful effect to either counter or exacerbate structural barriers to accessing assistance.
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Policy Funding Programs for Young Parents & Families
This brief provides a summary of potential federal funding sources and programs that can be used to support programs specifically targeted towards young families. While this list is not exhaustive, it highlights major sources that can serve as a starting point for braiding and blending of funding to create comprehensive programming to serve young families.
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Policy COVID Response Project: Lessons Learned from State Adaptation and Federal Flexibilities
The COVID Response Project was funded by the W.K. Kellogg Foundation to document the real-time impacts of the COVID-19 pandemic on state human services agencies and capture state perspectives on lessons learned to guide future federal policymaking and state implementation. The project was completed by the American Public Human Services Association (APHSA) in partnership with the U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Regional Operations. Insights from the report reflect information obtained through APHSA’s on-going support of state human services agencies’ COVID-19 response efforts as well as a series of in-depth interviews with executive leadership of the 14 state health and human services agencies in ACF’s Region 1 (New England) and Region 4 (Southeast) areas.
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Policy Benefits of Interoperability in the Health & Human Services System
The A-87 Exception presents a unique opportunity to transform the health and human services delivery system. It delivers an integrated funding mechanism which allows good business design to apply across a broad range of programs and services. It also provides benefits to states, customers, and federal partners, ranging from cost containment, to improved customer service, enhanced security and privacy, program integrity, and better outcomes for children and families.
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Human-Centered Design Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Tools to Manage and Share Content
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
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Teams that Produce Accessible Content
This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
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Human-Centered Design Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.