The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
This charter defines the goals, scope and organization of the “Integrated Service Delivery (ISD) Product Office” charged with planning, implementing, governing, and managing all business transformation, change, and systems modernization efforts related to integrated service delivery, focused initially on integrated eligibility and enrollment.
This artifact is a telestration video introducing Iowa Medicaid's Medicaid Enterprise Modernization Effort (MEME) initiative, providing vendors with background information and strategic outcome priority goals to elicit feedback from the vendor community via Request for Information (RFI).
LA’MESSAGE is a one-way text messaging service developed by Code for America in partnership with Louisiana to broadcast reminders and guidance to residents enrolled in and eligible for SNAP, Medicaid, TANF, and WIC at key points throughout the benefits enrollment and renewal process.
As a next step in Iowa's modernization effort, the MEME project released a video describing Iowa's proposed approach and next steps for the purpose of engaging with vendors. The video linked here provides additional information on the project's learnings so far.
The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) developed the NYC Benefits Platform, including ACCESS NYC, to help residents easily discover and check eligibility for over 80 social programs.
Alluma is a nonprofit that provides digital solutions to simplify eligibility screening and enrollment for social benefit programs, supporting cross-benefit access in 45 counties and two states. Their One-x-Connection product suite streamlines Medicaid and SNAP applications using a business rules engine, with a focus on human-centered design and anonymous, simplified eligibility checks, having helped screen over 10 million individuals and submitted over 67 million applications.
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
This Urban Institute report examines how public investments in children's health, education, and welfare yield significant short- and long-term benefits for both individuals and society.
This paper discusses the country’s chronic underinvestment in children and resulting outcomes, including new data on poverty rates among young children, is inextricable from the prospects of young children; and the remarkably comprehensive pandemic-era response policies, including which changes contributed most to reducing child poverty.
This Urban Institute report highlights how immigrant and mixed-status families continued to avoid safety net programs in 2023 due to lingering fears around the public charge rule.
