Benefits Program: Medicaid/CHIP
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Youth Growing Up NYC
Growing Up NYC is mobile-friendly website that makes it simple for families to learn about and access city programs, as well as services and activities available to New York residents.
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Policy The Consequences of Decentralization: Inequality in Safety Net Provision in the Post–Welfare Reform Era
Study examining cross-state inequality in social safety net programs due to decentralized social provision. The authors find substantial cross-state inequality in provision, with increased inequality due to the devolution of authority under the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA).
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Human-Centered Design Designing for Connection: 5 Key Principles for IES Solutions That Put People First
Alluma outlines five key principles for a people-first approach to eligibility and enrollment systems.
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Human-Centered Design Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Digital Identity Removing Barriers to Access From Remote Identity Proofing
Some states are adding unnecessary complexity to benefits application processes by requiring Remote Identity Proofing (RIDP) before applying or truncating other business. This paper provides background on RIDP, explains when it’s required, and makes recommendations on how states can preserve the security of online interfaces without the barrier of RIDP.
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Generation NYC
NYC's official resource for teens and young adults, including: peer & professional support, family support, education, health care, housing, employment, and other resources to help young people thrive.
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Human-Centered Design Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions
Administrative burden placed on individual citizens are often a function of deliberate political choice, as to enact significant policy changes without broad political deliberation. This is evident in the evolution of Medicaid policies in Wisconsin.
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Data Maximizing Linkages: A Policymaker’s Guide to Data Sharing
Maximizing Linkages: A Policymaker’s Guide to Data Sharing
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Data Matching Data Across Benefits Programs Can Increase WIC Enrollment
Although Medicaid and SNAP participants are automatically income-eligible for WIC, many don’t enroll. Pilot projects in four states have shown that matching data across programs to identify these families and conducting outreach to them can increase WIC enrollment.
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Human-Centered Design Technology, Data, and Design-Enabled Approaches for a More Responsive, Effective Social Safety Net
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
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Data Using SNAP Data for Medicaid Renewals Can Keep Eligible Beneficiaries Enrolled
Medicaid enrollees must renew their eligibility every 12 months, resulting in extensive “churn,” whereby eligible people continuously cycle on and off of Medicaid instead of remaining continuously enrolled. States can use detailed SNAP income data to reduce churn and thus reduce the burden on beneficiaries and agencies.
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Human-Centered Design The Missed Opportunity in Online Benefits Applications: Mobile First
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.