This article explores innovative strategies to improve access to public benefits by reducing administrative barriers and leveraging technology for a more user-friendly experience.
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and reducing filing burdens.
This Code for America article discusses how tax filing can be a powerful tool for economic justice, highlighting efforts to make the tax system more accessible and equitable for low-income individuals.
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
A guide by New America to help cities and states set up cash assistance programs for their residents, based on the Alia Cares platform that the National Domestic Workers Alliance built to run their Coronavirus Cares Fund that provides emergency assistance for home care workers to support them in staying safe and at home to slow the spread of COVID.
In this video, Susan S. Gibson, chair of the Pandemic Response Accountability Committee's (PRAC) Identity Fraud and Redress Working Group, speaks with Jeremy Grant of the Better Identity Coalition, about the challenges of identity fraud for benefits program during the COVID-19 pandemic.
In this panel conversation, presenters at the Better Identity Coalition’s 2022 policy forum “Identity, Authentication, and the Road Ahead” discuss the challenges of identity verification and access in pandemic unemployment benefits.
The CARES Act Stimulus Payments Report by New America analyzes the implementation and impact of the Economic Impact Payments (stimulus checks) distributed during the COVID-19 pandemic, highlighting accessibility challenges and policy recommendations for future direct payments.
This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
The US Digital response partnered with dozens of states, counties, and cities to support them in using and tracking CARES Act grants. This article presents six lessons learned from their work to help governments better assist residents, particularly small businesses and low-income communities.
