This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
This case study describes Nava's with the state of Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to build an eligibility screener tool.
The Lost in the Labyrinth brief examines how fragmented early care and education (ECE) programs across the U.S. create challenges for families seeking services for young children.
We kicked off Rules as Code Demo Day with Alex Soble of 18F and Mike Gintz of 10x presenting their Eligibility APIs Initiative that explores whether APIs and rules as code might improve the efficiency and effectiveness with which federal public benefits programs communicate their policy to states. They demonstrated their original prototype, and how the open source code has now been extended into several initiatives.
Unofficial calculator allowing users to see if they may be eligible for Medicaid, CHIP, or savings on health insurance. The calculator can be embedded on other websites.
Well-designed, user-focused tools that allow for simple application are key to ensuring that families most in need receive the Child Tax Credit. Reaching these households will require a robust effort from the IRS to create user-friendly tools in partnership with organizations with a direct connection to eligible recipients.
This report documents best practices and lessons learned from project streamlined data sharing between SNAP and WIC, enhancing cross-enrollment processes
American Public Human Services Association (APHSA)
The Center on Budget and Policy Priorities (CBPP) report discusses how reducing administrative burdens in Medicaid can enhance health outcomes and promote racial equity.
This FormFest profile highlights Riverside County’s pilot of AI-powered interviews that streamline benefit applications, reducing bureaucratic burden on families in crisis while freeing caseworkers to focus on human connection.
This issue brief examines how H.R. 1’s enactment delays implementation of two key Medicaid eligibility rules—one for Medicare Savings Programs (MSPs) and one for general Medicaid/CHIP enrollment and renewal—and the effects of that delay.
This file contains two, state-agnostic service blueprints that visualize how the new work requirements policy passed as part of H.R. 1 impacts the process of applying for, determining, and maintaining eligibility for SNAP and Medicaid benefits.
