Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
This resource contains specific examples that highlight the advantages of designing reusable code components, software tools, or design formats. This guide also illustrates the possibilities for connecting new components to existing system infrastructure.
Nava partnered with California's Employment Development Department (EDD) to rapidly develop two cloud-based digital services, enhancing unemployment benefit access during the COVID-19 pandemic.
Differing federal requirements for public benefit applications create significant barriers for applicants and complicate state efforts to integrate services.
Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
The report examines how current remote identity proofing methods can create barriers to Medicaid enrollment and suggests improvements to ensure equitable access for all applicants.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
This report examines the extent to which proposed options included in the Student Food Security Act, Let Students Eat proposal, and the EATS Act impact specific demographics of students, either by increasing access or by streamlining the process for qualifying students to demonstrate eligibility.
This report provides detailed guidance for states on how to verify compliance with and exemptions from Medicaid work reporting requirements established under H.R. 1.
This presentation, from the Data Sharing Working Group, highlights a Michigan Department of Health and Human Services and Benefits Data Trust project to increase enrollment in the Women, Infants, and Children (WIC) program.
