A national survey of low-wage workers showing that administrative burdens in SNAP and Medicaid are common and strongly linked to food hardship, healthcare hardship, and chronic illness.
This publication summarizes a body of research about how state benefits administering agencies build and maintain integrated eligibility and enrollment (IEE) systems. It is an easy to reference guide for state administrators, legislators, advocates, and delivery partners.
A practical guide that helps agencies choose appropriate acquisition strategies for digital projects based on their maturity with modern delivery practices.
This issue brief examines how limited English proficiency creates barriers to enrolling in and accessing Medicaid and CHIP, and how states provide language access services to address these challenges.
This report evaluates the effectiveness and implementation of a generative AI-powered assistive chatbot designed to help caseworkers navigate complex public benefit programs like Medicaid and SNAP.
In 2024, the Center on Budget and Policy Priorities and Digital Benefits Network led a workshop to explore key terms related to digital identity, and provide ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients. This resource links to the presentation slides.
