This document is a caseworker-facing flowchart for use in screening SNAP applicants and participants to determine if they are subject to work requirements.
American Public Human Services Association (APHSA)
This document provides a template for SNAP agencies to use to communicate how they can meet able-bodied adults without dependents (ABAWD) work requirements.
American Public Human Services Association (APHSA)
This document is a template for creating a community-based organization (CBO)-facing flyer that explains HR1 work requirements changes and how CBOs can help spread the work and screen SNAP participants and applicants.
American Public Human Services Association (APHSA)
This publication summarizes a body of research about how state benefits administering agencies build and maintain integrated eligibility and enrollment (IEE) systems. It is an easy to reference guide for state administrators, legislators, advocates, and delivery partners.
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
The article analyzes the impacts of Arkansas's Medicaid work requirements, finding that while coverage losses were reversed after the policy was halted, it did not improve employment and led to negative consequences such as increased medical debt and delayed care.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's integrated online application that includes SNAP and Medicaid.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for SNAP benefits.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
