Resource Human-Centered Design Service Design

Nova Scotia Digital Code of Practice

A guiding framework for designing, building, buying, and maintaining digital government services in Nova Scotia that emphasizes trust, inclusivity, sustainability, and public value.

Published Year: 2025

The Digital Code of Practice establishes a set of practices and principles intended to ensure that government digital services deliver real value for users, remain accessible and equitable, and are built by diverse, empowered teams following good governance, risk management, and data-protection standards.

It outlines guidance around defining clear policy and service problems, using user research and metrics, building multidisciplinary teams, choosing build/buy/repurpose strategies wisely, ensuring interoperability and modular design, managing privacy and security risks, and continuously improving services through feedback and evaluation.