DHS Usability Testing Kit
This is a toolkit designed to help Department of Homeland Security teams conduct usability testing for digital services, with templates, guidance, and best practices.
It includes standardized protocols (like test scripts and reporting templates), recruiting guidance, task design tips, and evaluation frameworks to ensure consistent, user-centered feedback across components.
The kit is intended to streamline usability testing by providing DHS teams with a reliable, repeatable process that aligns with accessibility and user experience standards. It supports digital service teams in identifying usability issues early, iterating designs, and validating that user interfaces meet real people’s needs.
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