Example Digital Identity

California Employment Development Department: User Persona Scoring

This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.

Organization: State of California Employment Development Department (EDD)
Published Year: 2023
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This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors’ ability to serve different user personas.

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