This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.
State of California Employment Development Department (EDD)
A public-sector innovation challenge website inviting teams to design a roadmap for a unified, user-centered resident portal that improves access to Washington State government services.
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
State of California Employment Development Department (EDD)
A visual journey map that outlines the end-to-end steps, roles, and decisions involved in procuring cloud migration support services for modernizing a legacy system.
The Technology Code of Practice is a set of government guidelines for designing, building, and buying digital services and technology to ensure they are efficient, accessible, and cost-effective in the UK.
A practical example showing how to estimate and structure firm-fixed-price costs for agile software development task orders using iteration-based pricing and performance metrics.
A practical guide that helps agencies choose appropriate acquisition strategies for digital projects based on their maturity with modern delivery practices.
