The City of Santa Ana's website feedback form.
The City of Santa Ana developed this feedback form as a part of their website overhaul. This form served as a central tool to gain user feedback and drive continuous improvement.
This artifact is a part of a collection featured in the The City of Santa Ana’s Website Overhaul. Explore other artifacts featured in the research:
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By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.