Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
A playbook developed to provide an overview of the Civic User Research process and how it can be leveraged the City of Long Beach, CA. It highlights the importance and benefits of engaging in Civic User Research for all of the City’s digital tools. It includes best practices, training and sample materials, standards, communication templates, examples, guides, and additional resources for City staff. The playbook covers: UX Methods and Prototyping, Recruitment — Community Outreach and Engagement, Research Design, Research Implementation, and Iterative Design.
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