User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
This document outlines the plan for conducting a usability test for the development for the City of Long Beach’s Single Sign-On service. The template was developed to support various moderators in conducting usability tests with residents. The document outlines the introduction, pre-task assessment, task for evaluation, and post-task evaluation. Within each section, the moderators are given a script to ensure continuity across all tests conducted. Additionally, there is space for the moderator to record answers and observations from the participant in real time.
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