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Shared Values/Conflicting Logics: Working Around E-Government Systems

This paper describes results from fieldwork conducted at a social services site where the workers evaluate citizens' applications for food and medical assistance submitted via an e-government system. These results suggest value tensions that result - not from different stakeholders with different values - but from differences among how stakeholders enact the same shared value…

Organizations: CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, University of California Irvine, Indiana University

Authors: Amy Voida, Lynn Dombrowski, Gillian R. Hayes, Melissa Mazmanian

Published Year: 2014

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This paper describes results from fieldwork conducted at a social services site where the workers evaluate citizens’ applications for food and medical assistance submitted via an e-government system. These results suggest value tensions that result – not from different stakeholders with different values – but from differences among how stakeholders enact the same shared value in practice.