Resource Change Management

The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight

The Digital Service Network (DSN) spoke with Daniel Soto, principal management analyst at the City of Santa Ana, to learn more about how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network

Authors: Antara Garg, Wanying Li

Published Year: 2024

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DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.

In 2019 the City of Santa Ana, California, website needed an overhaul due to reported difficulties with sharing information, limited capacity for editing and creating content, and no single point of ownership or lack of responsibility for the site’s overall efficacy. Daniel Soto, principal management analyst at the City of Santa Ana, noted these challenges and, beyond his assigned duties, analyzed the scope of the old website’s issues. After clearing a number of bureaucratic obstacles, Soto led a website overhaul for the City. 

Soto’s proactive leadership is an example of how digital service innovation can occur in government organizations without formally codified or centralized digital service teams. The Beeck Center’s Digital Service Network (DSN) spoke with Soto to learn more.