FCC Training on Public Benefits Texting
Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA).
The document summarizes the Telephone Consumer Protection Act (TCPA), focusing on its regulations for telemarketing, autodialed and prerecorded calls, and the inclusion of text messages as covered communications.
It emphasizes the necessity of consent, outlines exceptions for government calls, and discusses recent FCC clarifications regarding consent requirements for Medicaid and government health program communications, as well as distinctions between government entities and contractors under the TCPA.
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