This article shares insights from Minnesota-based focus groups, revealing that low-income women navigating unemployment insurance often face confusion and uncertainty around eligibility, complex administrative processes, and additional challenges related to childcare, housing stability, and mistrust of benefit systems.
The guidelines for bias-free language contain both general guidelines for writing about people without bias across a range of topics and specific guidelines that address the individual characteristics of age, disability, gender, participation in research, racial and ethnic identity, sexual orientation, socioeconomic status, and intersectionality.
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
Plain language unemployment insurance claimant notices developed in collaboration with state agencies to serve as models of clear, accessible communication.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
This executive order establishes a statewide effort to enhance accessibility by requiring all state agencies to use clear, concise, and easily understandable language in written communications.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
An evaluation of the impact of the USDA’s FFRCA waivers on the WIC program during the COVID-19 pandemic, focusing on how temporary flexibilities such as remote certification and relaxed physical presence requirements affected participant access, program operations, and staff capacity.
