Expanding access to free tax assistance through virtual Volunteer Income Tax Assistance (VITA) programs can help low-income filers claim essential tax benefits without incurring preparation fees.
This research explores how software engineers are able to work with generative machine learning models. The results explore the benefits of generative code models and the challenges software engineers face when working with their outputs. The authors also argue for the need for intelligent user interfaces that help software engineers effectively work with generative code models.
Implementing client-centered communication strategies, such as clear language and digital reminders, can significantly reduce churn in public benefit programs, ensuring eligible individuals maintain continuous access to essential services.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
During the call, we heard from two speakers: April Dunlap, Policy Administrator for Arizona’s Department of Economic Security and Professor Michele Gilman, Venable Professor of Law and Associate Dean for Faculty Research and Development at the University of Baltimore School of Law.
This report highlights 5 key takeaways from the Aspen Institute Financial Security Program's 2022 Benefits Forum, where 55 experts from various sectors discussed solutions for improving public and private benefits to better support workers and their families.
This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
Inclusive design means making design choices that take into account personal identifiers like ability, race, economic status, language, age, and gender. This resource walks folks through an introduction to inclusive design, focusing on accessibility and equity.
The U.S. Department of Labor is working with states, territories, and the public to develop strategies to continuously improve the nation’s unemployment insurance (UI) systems.
The first half of Rules as Code Demo Day was wrapped up with Thomas Guillet who has contributed to Open Fisca France and beta.gouv. He demoed the code for Mes Aides—or My Benefits—which is France’s social benefit simulator that leverages open source rule models for over 600 benefits while keeping the displayed complexity to its minimum.
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
