In a time of crisis, behavioral science offers insights into how to reduce the paperwork and other administrative burdens that prevent people from taking advantage of crucial support services.
An introduction to digital accessibility, emphasizing the importance of designing digital content to be usable by individuals with various disabilities, and guidelines and assistive technologies that support inclusive digital interactions.
This resource provides practical guidance on the core principles of digital accessibility, helping teams create digital content and services that are more usable and inclusive for people with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
A blog recap of a FormFest session on improving digital form accessibility, with a focus on accessible error handling and WCAG 2.1 compliance under Title II requirements.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Unemployment Insurance.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
