Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
A case study describing how Massachusetts is building long-term public-sector capacity to deliver people-centered digital services by strengthening in-house expertise, shared tools, and agency-embedded support.
A practical guidance document that explains how to design, code, and test HTML web forms so they are accessible to all users, including people with disabilities.
A blog recap of a FormFest session on improving digital form accessibility, with a focus on accessible error handling and WCAG 2.1 compliance under Title II requirements.
