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Topic: User Research
Showing 100 Results
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Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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Why human-centered testing is crucial to building government software
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.