Topic: User Research
-
User Research 
Design Resource Tools
Use these activities, tools, and how-tos as a starting point — we hope you’ll hack them for whatever challenge you’re working on.
-
User Research 
City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
-
User Research 
UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
-
User Research 
How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
-
Talent + Hiring 
Senior Research Designer
This is a job description for the role of Senior Research Designer from the City of Philadelphia Office of the Chief Administrator (CAO).
-
Talent + Hiring 
Senior Design Researcher
This is a job description for the role of Senior Design Researcher from the Canadian Digital Service (CDS).
-
Talent + Hiring Design Researcher
This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).
-
Communications 
Want to design policies that really work? Test them on the users who need them first
A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program
-
Human-Centered Design 
Why human-centered testing is crucial to building government software
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
-
Human-Centered Design 
The Qualitative Research Practice Guide
This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.
-
Human-Centered Design 
Configuring participation: on how we involve people in design.
This paper explores three important questions for understanding how HCI configures participation; Who initiates, directs and benefits from user participation in design? In what forms does user participation occur? How is control shared with users in design? In answering these questions, the authors consider the conceptual, ethical and pragmatic problems this raises for current participatory HCI research. Finally, they offer directions for future work explicitly dealing with the configuration of participation.
-
Human-Centered Design 
Challenges of participation in large-scale public projects
This paper examines the challenges of participation in large-scale public projects. Taking its offset in a case-study of the development of a new public multimedia library, the paper discusses methods and values of Participatory Design in the face of the challenges that a project of this scale entails. These challenges concern how to address and manage a heterogeneous group of stakeholders and end-users, how to inform stakeholders and establish participation as a relevant activity, the development of new techniques and technologies to scaffold participation, and the interplay between iterative development and institutional transformation.