Topic: User Research
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Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials
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18F Methods Collection
A collection of tools to bring human-centered design into your project.
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
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Senior Research Designer
This is a job description for the role of Senior Research Designer from the City of Philadelphia Office of the Chief Administrator (CAO).
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Design Researcher
This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).
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Senior Design Researcher
This is a job description for the role of Senior Design Researcher from the Canadian Digital Service (CDS).
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Want to design policies that really work? Test them on the users who need them first
A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program
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Why human-centered testing is crucial to building government software
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.