Topic: User Research
-
User research is a team sport
User research requires working as a team, since it necessitates running sessions with participants, observing and moderating research sessions, analyzing and synthesizing results, as well as communicating results effectively.
-
A Review of Human-Centered Design in Human Services
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
-
Planning Your Research Process
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
-
City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
-
Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
-
Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
-
Engaging People with Lived Experience to Improve Federal Research, Policy, and Practice
This webpage links to materials ASPE has prepared as it leads work on how federal agencies and programs can meaningfully and effectively engage people with lived experience.
-
Senior Research Designer
This is a job description for the role of Senior Research Designer from the City of Philadelphia Office of the Chief Administrator (CAO).
-
Conducting Research with a Healing Mindset
Code for America highlights the importance of recognizing the effects of intergenerational trauma on communities that have been systemically marginalized when conducting research.
-
User Experience Toolkit
City of Boston's User Experience Toolkit to support City employees in learning how to execute a UX project.
-
Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
-
Grounded in Collaboration: Seattle’s Journey to Building a Human-Centered Honoraria Policy: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.