Topic: User Research
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Constituent Voice: A Key Tool for More Effective Administration of Government Programs
This report examines how systematically gathering and acting on feedback from program users can improve government social services.
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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Pennsylvania Executive Order 2023-08 – Bolstering Service Delivery Through a Digital Experience Strategy
Executive Order issued by Pennsylvania Governor Josh Shapiro bolstering service delivery through the creation of a digital experience strategy
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Customer experience and human-centered design
Customer experience is the application of design within a business context to craft the human experience.
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Design Researcher
This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).
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Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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Senior Research Designer
This is a job description for the role of Senior Research Designer from the City of Philadelphia Office of the Chief Administrator (CAO).
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How to build a participant advisory council
In 2022, Nava formed its first-ever PAC as part of their initiative to help Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program design a new recertification portal. Leveraging what Nava learned from this experience, this toolkit outlines the necessary steps to form a PAC, including planning a structure for the council, recruiting participants, and other logistics.