Inclusive design means making design choices that take into account personal identifiers like ability, race, economic status, language, age, and gender. This resource walks folks through an introduction to inclusive design, focusing on accessibility and equity.
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents. These approaches enable residents to more effectively access benefits information, and can meet resident needs across a range of accessibility requirements.
State and county agencies have made remarkable progress digitizing their forms and processes. But to take full advantage of online systems, agencies must also ensure that people can easily set up and sign into online accounts. This would not only benefit clients, but also significantly reduce the workload for caseworkers and administrators, allowing them to focus on clients that need more intensive in-person assistance.
