Topic: Plain Language
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Plain Language: Foundations 101 Webcast
This is a video recording of a NASWA Feb 2024 webinar on plain language presented for UI state leaders. Slides are also available.
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Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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Best Practices for Accessible Content
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
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Redesigning and Standardizing Information About Government Assistance
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
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Medicaid by Any Other Name? Investigating Malleability of Partisan Attitudes toward the Public Program
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
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Seattle Executive Order 2025-03: Making Information Inclusive in Writing and Design
This Executive Order mandates citywide actions to make government information more inclusive, accessible, and understandable through digital accessibility and plain language initiatives.
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Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.
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Breaking Through the Noise: Building a Trusted Source of Information for COVID-19
When COVID-19 hit, the State of New Jersey recognized the need to both receive data on the spread of the disease from the public and provide information to them on how to mitigate it.
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Plain Language 101
Jack Ding from the NYC Mayors Office for Economic Opportunity gives a brief training on plain language writing.
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Using Artificial Intelligence to De-Jargon Government Language
A training course on using artificial intelligence (AI) tools to de-jargonize government language, with a tutorial on turning a complex piece of government writing into simpler and easier-to-understand language for government employees and residents alike.
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Prioritize Customer Needs in Ohio Benefits System
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.