Topic: Multi-Lingual
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Ten Ways Customer Experience Can Improve Equitable Access and System Integrity for Unemployment Insurance
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
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English to French Translator Content Coordinator
This is a job description for the role of English to French Translator Content Coordinator from the Canadian Digital Service (CDS).
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Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Translator Content Coordinator
This is a job description for the role of Translator Content Coordinator from the Canadian Digital Service (CDS).
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Culturally and Linguistically Appropriate Responses
This blog explains how to provide culturally and linguistically appropriate services to individuals who have experienced trafficking, emphasizing the importance of cultural competence and the CLAS Standards.
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Model WIC Online Application: Resource for State Agencies – Spanish Translation
This document is the Spanish-language version of the Model WIC Online Application. It provides a full set of translated application questions and instructions for applying to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).
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Better Language Translation Through Machine Learning: Everything I Wish I Knew 6 Months Ago
A discussion of lessons learned in the City of San José’s efforts to provide inclusive digital services for all residents through the San José 311 app.
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Breaking Through the Noise: Building a Trusted Source of Information for COVID-19
When COVID-19 hit, the State of New Jersey recognized the need to both receive data on the spread of the disease from the public and provide information to them on how to mitigate it.
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Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance
The U.S. Digital Response collaborated with a state workforce agency to develop a multilingual, user-friendly system for retroactive Pandemic Unemployment Assistance (PUA) applications, enhancing claimant comprehension and reducing administrative strain.
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SNAP Language Access Study
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
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Designing for Multilingual Translation
This resource guide outlines approaches for translating content to improve equitable access to benefits.
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Spanish Translation Guide for Unemployment Insurance
Guidelines and resources to help improve Spanish translations for unemployment insurance (UI) content