Human-Centered Design Archives - Page 9 of 38

Talent + Hiring

UI Designer

This is a job description for the role of UI Designer from the City of Austin.

City of Austin
2017

Human-Centered Design

City of Seattle Web Accessibility Page

Webpage to describe the City of Seattle's requirements for all public-facing websites and web applications.

City of Seattle
2023

Talent + Hiring

Civic Designer

This is a job description for the role of Civic Designer from the City of Baltimore Mayor's Office of Innovation.

City of Baltimore Mayor's Office of Innovation
2017

Human-Centered Design

Integrated Service Delivery (ISD) Product Office Charter

This charter defines the goals, scope and organization of the “Integrated Service Delivery (ISD) Product Office” charged with planning, implementing, governing, and managing all business transformation, change, and systems modernization efforts related to integrated service delivery, focused initially on integrated eligibility and enrollment.

Minnesota Department of Human Services
2022

Talent + Hiring

Managing Director – City Design Studio

Job description for the City of Tulsa, OK Managing Director - City Design Studio role

City of Tulsa
2023

Talent + Hiring

Facilitator/Conversation Designer

This is a job description for the role of Facilitator/Conversation Designer from the City of Austin.

City of Austin
2017

Talent + Hiring

Service Design Manager

This is a job description for the role of Service Design Manager from the State of Connecticut.

State of Connecticut
2023

Talent + Hiring

Lab Leader

This is a job description for the role of Lab Leader from the Ontario Digital Service (ODS).

Ontario Digital Service (ODS)
2021

Human-Centered Design

Customer Experience Principles for Unemployment Insurance

The blog post sets up a foundational perspective on CX principles for the state UI agencies.

U.S. Department of Labor (DOL)
2023

Human-Centered Design

Gathering feedback with customer panels

To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.

U.S. General Services Administration (GSA)
2024

Human-Centered Design

Blueprint for a Human-Centered Safety Net

Describes the Principles of a Human-Centered Safety Net: Many Welcoming Doors, Easy to Understand, Clients Can Make Informed Decisions, Responsive to Changing Needs, Simple Actions

Code for America

Human-Centered Design

Improving Unemployment Fraud Reporting with User Research

User research + design kit in for improving the UI fraud reporting experience, available in English and Spanish

U.S. Digital Response (USDR)
2022

Topic: Human-Centered Design