A report outlining human-centered design strategies to help states implement new federal Medicaid work requirements in ways that minimize coverage loss and administrative burden
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
A case study describing how Massachusetts is building long-term public-sector capacity to deliver people-centered digital services by strengthening in-house expertise, shared tools, and agency-embedded support.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
The report summarizes qualitative research and feedback from Tribal leaders and grant administrators to inform improvements in federal grant systems and processes.
U.S. Department of Health and Human Services (HHS)
A public summary of findings from an AI trust study showing how Canadians perceive and trust different AI designs on the official government website, particularly preferring custom, transparent AI experiences over general third-party AI tools.
A four-part U.S. Digital Service blog series detailing how the federal “Birth of a Child and Early Childhood” Life Experience team used human-centered design to improve benefit access, peer support, and maternal mental health services for families with children ages 0–5.
A strategic "playbook" for organizing and sustaining digital service meetups, specifically focusing on fostering communities of practice within the public sector and civic tech spaces.
