Topic: Human-Centered Design
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Talent + Hiring 
Customer Experience Lead (CX)
This is a job description for the role of Customer Experience Lead (CX) from the Health Resources and Services Administration (HRSAgov), HHS.
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Talent + Hiring User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
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Automation + AI 
Learning the Importance of Applying Human-Centered Design to Government AI Projects
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
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Automation + AI 
How to Apply Human-Centered Design to Government AI Projects
A workshop led by Elham Ali on integrating the principles of human-centered design and equity to Artificial Intelligence (AI) design, use, and evaluation.
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Human-Centered Design 
Michigan UIA Design Directives and Principles
Two-sided notecard shared with the entire UIA agency with a message uplifting these tenets in service to Michigan workers and employers.
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User Research 
Planning Your Research Process
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
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Human-Centered Design 
Community Partnerships Playbook: How to Create Equitable Partnerships between Technical and Community Experts
The Playbook’s purpose is to guide researchers while supporting and lending authority to community organizations as they advocate for partnerships that will benefit their constituencies. The Playbook aims to provide some answers to such questions as: How can technologists and scientists engage communities in a spirit of partnership, without such extractive practices? How can community organizations work with researchers in ways that benefit their communities and expand their capacity, rather than burdening their staff?
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User Research 
A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.
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Human-Centered Design 
Digital Services Playbook
The Digital Services Playbook by the U.S. Digital Service outlines 13 essential principles for effective digital projects. The 13 key "plays" are drawn from successful practices from the private and public sectors. The playbook aims to help government agencies create user-centric, efficient digital services that meet citizens' needs and enhance overall delivery.
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Human-Centered Design 
Washington Technology Solutions (WaTech) Strategic Plan 2024-2026
Washington Technology Solutions (WaTech) launched a three-year (2024-2026) strategic plan centered around three key goals: optimize service delivery for customers, cultivate an flexible and innovative workplace, and establish WaTech's role as a statewide technology leader.
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Accessibility 
San Francisco Digital Accessibility and Inclusion Standard
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
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Change Management 
Procurement Transformation in Syracuse: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with API Director Nicolas Diaz Amigo, GPL Fellow Mia Capone, and OMB Director Timothy Rudd to learn more about the City of Syracuse's multi-year procurement transformation initiative.