This session from FormFest 2024 featured the Department of Homeland Security and the United States Digital Service talking about their work to reduce form burdens for internal and external users.
This session from FormFest 2024 featured the work in Austin, Texas on criminal justice forms, and the South Bend, Indiana Animal Resource Center’s efforts to redevelop their animal adoption forms.
This session from FormFest 2024 focused on how governments are scaling their SNAP benefits programs, with Maryland’s improved integrated benefits application and the Office of Evaluation Sciences’ changes to questions on the SNAP application.
The story of Andrew Petrisin and the FLOW system demonstrates how the U.S. DOT successfully overcame barriers in government tech by building a collaborative, user-centered logistics platform that provided value to stakeholders during the 2021 supply chain crisis.
This report details the use of the historic investment of $1 billion in funding from the American Rescue Plan Act (ARPA) to the Department of Labor and state unemployment (UI) agencies to modernize state UI programs.
This report provides a comprehensive analysis of administrative burdens, offering strategies to reduce unnecessary obstacles in public service delivery, with a focus on improving access to government services for underserved and marginalized populations.
The Figma library offers designers a comprehensive set of pre-built components and templates to create consistent and accessible digital services for the Government of Canada.
Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
