Code for America initially introduced the concept of Delivery-Driven Government in 2018. This article refreshes its original principles and expands on what the organization has learned to make its concepts clearer.
Code for America explores the systems at play and the individuals experience of participants in WIC. By investigating overall quantitative trends in coverage, redemption, and retention rates, they use the data as a guide to build out a qualitative research plan that explains why such trends are occurring.
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
Code for America helped expand GetCalFresh (a service that guides Californians through the SNAP application process and helps government deliver food assistance to people in need) from a small pilot into a statewide service. They also recently concluded a similar pilot in Michigan along with Civilla and the Michigan Department of Health and Human Services.
A practical toolkit that guides teams through designing and building accessible forms in print and PDF formats that are usable by people with disabilities and meet accessibility standards.
