The AI Insights publication series from the UK Government’s Government Digital Service (GDS) provides technical guidance to help public sector organisations understand, implement, and manage artificial intelligence systems safely and effectively.
A public summary of findings from an AI trust study showing how Canadians perceive and trust different AI designs on the official government website, particularly preferring custom, transparent AI experiences over general third-party AI tools.
A policy paper from the OECD examining how emerging technologies such as artificial intelligence, blockchain, and virtual reality can help governments address challenges in civic participation and strengthen democratic engagement.
Organisation for Economic Co-operation and Development (OECD)
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
This report evaluates the effectiveness and implementation of a generative AI-powered assistive chatbot designed to help caseworkers navigate complex public benefit programs like Medicaid and SNAP.
This comprehensive research report evaluates the structural progress, disparities, and operational barriers surrounding artificial intelligence adoption within the United States federal government.
A case study explaining how a predictive, data-driven machine-learning model was developed to detect unauthorized cash benefit withdrawals more quickly and accurately in California.
A report from the State of California presenting an initial analysis of where generative AI (GenAI) may improve access of essential goods and services.
