The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
State of California Employment Development Department (EDD)
This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.
State of California Employment Development Department (EDD)
This study emphasizes the need for better tracking of gig economy data and qualitative insights, as interviews from the American Voices Project reveal how broader economic trends impacted individual lives and filled gaps during the pandemic.
Prepared by the Washington State Office of Financial Management’s State Human Resources Division under Executive Order No. 24-01, this report examines the potential effects of GenAI on state employees across sectors including education, IT, and law enforcement.
Washington State Office of Financial Management (OFM)
The Unemployment Insurance Equitable Access Toolkit contains common equity recommendations, promising practices, and insights, represented visually as a different floor of an agency office building, compiled in one interactive document.
This kit contains a collection of styles, components, and building blocks to quickly create action-forward emails for Unemployment Insurance programs within the U.S.
