Service Delivery Area: Public Health
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Findsupport.gov: Creating a guide to help people navigate issues with mental health, drugs, or alcohol
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services.
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Re-Imagining Rural Health: Themes, Concepts, and Next steps from the CMS Innovation Center “Hackathon” Series
This report explores innovative solutions and insights from CMS Innovation Center's Hackathon series to address the unique healthcare challenges faced by rural, Tribal, and geographically isolated communities.
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Culturally and Linguistically Appropriate Responses
This blog explains how to provide culturally and linguistically appropriate services to individuals who have experienced trafficking, emphasizing the importance of cultural competence and the CLAS Standards.
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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USDS 2024 Impact Report
This report highlights the agency's role in transforming federal digital services through human-centered design, agile technology, and cross-agency collaboration.
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Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
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HHS Data Inventory
A comprehensive metadata catalog designed to provide public visibility into both public and non-public data assets across all HHS Divisions.
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Launching and improving access to 988 Suicide and Crisis Lifeline
This blog discusses the 988 Suicide and Crisis Lifeline, a nationwide initiative aimed at providing accessible, immediate support for individuals experiencing mental health crises through the easy-to-remember number 988.
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Empathy and Compassion as Guiding Principles in the Colorado Behavioral Health Administration’s Form Redesign
This FormFest profile highlights how the Colorado Behavioral Health Administration redesigned its complaint submission form using empathy, human-centered design, and trauma-informed research methods to make the process more accessible, compassionate, and secure for all users.
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HHS Metadata Standard
This serves as the authoritative framework for defining HHS metadata—data about data—fields and attributes.
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Living HHS Open Data Plan
This is a modular, dynamic roadmap guides the U.S. HHS's ongoing implementation of open data policies while inviting public collaboration and feedback.
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Newborn Supply Kits Reduce Maternal Stress and Improve Trust in Government
The report evaluates the 2023 Newborn Supply Kit pilot program, highlighting its effectiveness in reducing maternal stress, alleviating financial burdens, and increasing trust in government services among new parents, especially in low-income communities.