Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
The GAO placed the UI system on its High Risk List in June 2022, leading the DOL to develop a transformation plan detailing activities and strategies for building a resilient UI system capable of responding effectively to future economic challenges.
The California Employment Development Department (CA EDD) launched the EDDNext initiative to modernize benefit delivery, focusing on user-centric procurement for a new identity verification system. By using user personas to assess vendor solutions, CA EDD accelerated the procurement process and selected Socure to implement the digital identity proofing system, set to launch in 2024.
This exploratory tool was built to share information about SNAP participation, income, and household demographics within each congressional district. Users may select their own district, along with any other district of interest, and can compare two districts at once within a given state.
Through the interviews, ULP sought to capture details of claimant experience, see how and why system failures occurred, and make recommendations for reform now—before another financial or public health crisis suddenly causes state unemployment rates to spike.
After the COVID-19 Public Health Emergency (PHE) ended, the Facing a Financial Shock team at the U.S. Digital Service (USDS) partnered with the Center for Medicaid and CHIP Services (CMCS) and state Medicaid agencies to improve eligibility and enrollment systems. By mobilizing a small strike team of implementers to analyze the software and processes that are used to complete health coverage renewals, USDS helped CMCS and state teams tackle major challenges.
Our existing maze of family tax benefits — including the CTC, Earned Income Tax Credit (EITC), Child and Dependent Care Tax Credit (CDCTC), and head of household (HoH) filing status — has several structural deficiencies that make overhauling the system a prerequisite for any effort to boost support for families with children. The report offers several options for expanding and streamlining family tax benefits to address these issues.
Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
The Playbook’s purpose is to guide researchers while supporting and lending authority to community organizations as they advocate for partnerships that will benefit their constituencies. The Playbook aims to provide some answers to such questions as: How can technologists and scientists engage communities in a spirit of partnership, without such extractive practices? How can community organizations work with researchers in ways that benefit their communities and expand their capacity, rather than burdening their staff?
