Service Delivery Area: Benefits
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Transforming Administrative Data into a Resource for Evidence Building
This brief describes TDI’s efforts to transform federal TANF and employment data into an integrated resource for program management and evidence building.
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AI Guide for Government: A Living and Evolving Guide to the Application of Artificial Intelligence for the U.S. Federal Government
This guide is intended to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
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Fast Track: A quicker road to Medicaid enrollment
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
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Building Modular, Reusable, and Flexible Components, Tools, and Formats
This resource contains specific examples that highlight the advantages of designing reusable code components, software tools, or design formats. This guide also illustrates the possibilities for connecting new components to existing system infrastructure.
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Integrating Renewals and Correspondence
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
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The Time Tax: Why is so much American bureaucracy left to average citizens?
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
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Applying Rules as Code to the Social Safety Net
This short report outlines the promise and potential of digitizing benefits eligibility policy.
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Reddit Is America’s Unofficial Unemployment Hotline
Reddit's unemployment forums have become vital support networks during the pandemic, offering advice, emotional support, and a sense of community to those navigating job loss and financial hardship.
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Login.gov to provide authentication and identity proofing services to a limited number of federally funded state and local government programs
The US General Services Administration announces that it is seeking a limited number of state and local government partners to take advantage of login.gov to administer their federally funded programs.
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Lessons Churned: Measuring the Impact of Churn in Health and Human Services Programs on Participants and State and Local Agencies
This report examines the phenomenon of "churn" in public benefit programs, where eligible participants temporarily lose benefits due to administrative processes, analyzing its impact on both recipients and state agencies, and suggesting strategies to reduce its occurrence.
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National Safety Net Scorecard
The existing system for evaluating state safety net programs does not adequately capture the human experience of accessing services. This new National Safety Net Scorecard is a more meaningful set of metrics that can effectively asses the true state of the current program delivery landscape and measure progress over time, creating a more human-centered safety net.
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OECD AI Policy Observatory
The OECD AI Policy Observatory offers detailed information about AI policy and research globally.