Technology that automates different processes can save time for caseworkers and constituents, but it can also significantly reduce the transparency of government operations. This paper describes how Pennsylvania advocates addressed the low rate of automated Medicaid renewals.
Little is known about how agencies are currently using AI systems, and little attention has been devoted to how agencies acquire such tools or oversee their use.
In this policy brief and video, Michele Gilman summarizes evidence-based recommendations for better structuring public participation processes for AI, and underscores the urgency of enacting them.
This report examines how implementing Asset Verification Systems (AVS) can streamline Medicaid eligibility determinations for seniors and individuals with disabilities by automating the verification of applicants' financial assets.
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. These guidelines focus on the authentication of subjects interacting with government systems over open networks, establishing that a given claimant is a subscriber who has been previously authenticated.
National Institute of Standards and Technology (NIST)
The Playbook’s purpose is to guide researchers while supporting and lending authority to community organizations as they advocate for partnerships that will benefit their constituencies. The Playbook aims to provide some answers to such questions as: How can technologists and scientists engage communities in a spirit of partnership, without such extractive practices? How can community organizations work with researchers in ways that benefit their communities and expand their capacity, rather than burdening their staff?
Part of the $1.9 trillion recovery package that Biden signed into law includes a $1 billion grant to the Technology Modernization Fund. The fund’s purpose is to help federal agencies upgrade their cybersecurity and modernize their technology. The TMF is a chance for federal agencies to move toward a responsive model of government, where people quickly and easily access the resources they need.
This paper examines three key questions in participatory HCI: who initiates, directs, and benefits from user participation; in what forms it occurs; and how control is shared with users, while addressing conceptual, ethical, and pragmatic challenges, and suggesting future research directions.
mRelief recently completed a research study to investigate whether there are specific parts of the Supplemental Nutrition Assistance Program (SNAP; also known as food stamps) benefits application process that make it difficult to complete. We conducted interviews with mRelief users and SNAP outreach workers (individuals whose job responsibilities include providing SNAP application assistance in person or over the phone) in Illinois. We also conducted group interviews with SNAP outreach workers to collaborate with them to uncover findings and develop recommendations.
This U.S. Department of Labor (DOL) strategy outlines a roadmap for modernizing the Unemployment Insurance (UI) system to enhance efficiency, equity, and access for workers.
