Service Delivery Area: Benefits
-
Procurement 18F Agile-based project approach
18F describes its Agile-based project approach combining iterative software development, product management, user-centered design, and DevOps.
-
Procurement De-risking Guide: Budgeting and overseeing tech projects
Guide by 18F explaining how to minimize the risk of policy failure when selecting technology vendors.
-
Communications Targeted Text Message Outreach Can Increase WIC Enrollment, Pilots Show
WIC enrollment has declined over the last decade, preventing millions of eligible low-income individuals from accessing its benefits. This report examines state WIC outreach pilots and discusses the effectiveness of text message outreach and key considerations when developing and launching targeted text outreach campaigns.
-
NYC Benefits Platform: Benefits and Programs Dataset
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
-
Strategy Reducing Poverty and Advancing Equity: A Retrospective
This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
-
Who Did Not Get the Economic Impact Payments by Mid-to-Late May, and Why?
A study by the Urban Institute assessing why around 12 million individuals were at risk of not getting stimulus check payments as provided by the CARES Act.
-
Communications Plain Language Is for Everyone, Even Experts
People want clear and concise information devoid of unnecessary jargon or complex terms. Plain language benefits both consumers and organizations.
-
Moving Child Care Assistance Applications Online Means More Families Get the Help They Deserve
Hennepin County, Minnesota, partnered with Code for America to develop a six-month long experiment where participants were given the option to submit the normal paper-based application or opt into an online application.
-
Human-Centered Design Designing Inclusive Digital Services in San Jose
Applying UX research methods, the City of San Jose worked to improve how low-income and non-English speaking residents engaged with My San Jose, a website and mobile app for residents to report neighborhood issues to cities. They used a Spanish and Vietnamese translator to conduct interviews with target users, then detailed major findings and corresponding recommendations in this report.
-
Opportunities to Streamline Enrollment Across Public Benefit Programs
Data-sharing across public benefits programs can help enroll low-income people into other benefits for which they qualify. This guide helps local policymakers and program officials identify opportunities under federal law to streamline the application and enrollment process.
-
What are the Coronavirus Stimulus Payments?
University of Michigan Poverty Solutions webpage describing how to access COVID stimulus check payments.
-
Human-Centered Design Administrative Burden: Policymaking By Other Means
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.